Pennsylvania Liquor Control Board
Ethics Tip Line Report Form
FAQs

What is the PLCB Tip Line?

The Tip Line provides an avenue for employees, licensees, and consumers to report waste or wrongdoing within the Pennsylvania Liquor Control Board (PLCB).

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Why should I report fraud or wrongdoing?

The Board is committed to protecting PLCB resources, maintaining high standards of integrity in the workplace, and ensuring a positive and productive work environment. By reporting any alleged illegal or improper activity, you are assisting the Board with its commitment.

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What issues should be reported?

You should report any suspected fraudulent or inappropriate activity. Reports should be made in good faith of known or suspected misconduct.

Examples of misconduct include theft of funds or property, waste of property, kickbacks or acceptance of tips, soliciting funds or products, abuse of authority, and reprisal against a person filing a Tip Line report.

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What issues should not be reported?

The Tip Line should not be used to report general workplace environment complaints about supervisors or other employees that don’t involve possible fraud or misconduct. The Tip Line is not to be used as a sounding board for workplace frustration or dissatisfaction with a shopping experience.

Additionally, the Tip Line is for issues dealing with the Liquor Control Board Offices or Stores. Violations of Bars, Taverns, Clubs, Distributors, etc. should be directed to the Pennsylvania State Police, Liquor Control Enforcement Complaint Hotline – 1-800-932-0602 or using the following link for the report form on the PSP web site:

Pennsylvania State Police – Liquor Control Enforcement

Examples of issues that should not be reported are day-to-day management issues, issues normally handled by the grievance process, employee benefits and compensation issues, discriminatory complaints, poor customer service, and problems with facilities or operations.

If your complaint involves store customer service or store facilities, please contact the PLCB Consumer Relations Office at 1-800-272-7522, option 3; via the web at: Consumer Form or by emailing RA-LBConsumer@state.pa.us.

If your complaint involves human resource problems, please contact the PLCB Human Resources Office toll free at 1-866-741-7426.

If your complaint involves alleged discrimination, please contact the PLCB Equal Employment Opportunity Officer at 717-705-6958.

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How do I report an incident of fraud or wrongdoing?

We have two easy ways to file a report, via telephone and on the internet. Both options are available on a 24-hour basis, seven days a week. The Toll free phone number will be answered by a confidential person between the hours of 8:00am – 4:00pm and a voice message system will be available during the other hours.

Toll free number: 1-855-693-2062
Web-based access: www.lcb.state.pa.us/tipline

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What can I expect when I contact the Tip Line?

When you call, you can expect a professional, courteous, and thorough interview conducted by a confidential person who will guide you through a series of questions. Whether contacting the Tip Line via phone or web, you will be asked to provide the following:

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Will I be identified?

No, you do not have to reveal your identity at any time to the interviewer. However, please keep in mind that your decision for anonymity may limit our ability to conduct a complete investigation. When submitting a report, you will be given a unique identifier code. This code will be used throughout the investigation to protect identity. It is your responsibility to maintain a copy of the unique identifier. To ensure privacy, the toll free number does not have caller ID capability.

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Will the complaint be confidential?

While the PLCB understands the importance of people wanting to remain anonymous, we cannot guarantee absolute confidentiality. We will do our best to protect the anonymity of the parties involved, however, if the investigation results in criminal prosecution, it is possible that the records of the investigation may be subpoenaed by the court.

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What happens after I file a report?

Reports will be reviewed and investigated by a confidential person. If the issues raised in the report are substantiated, appropriate action will be taken to remedy the issues.

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Can I check on the status of the investigation?

You can check on the status of the case at any time by calling the toll free number and providing your unique identifier. You will only be told whether the case is pending or closed. You will not be provided any details of the investigation.

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How long does it take for a report to be investigated?

The time to complete an investigation may vary from a couple days to several months depending on the complexity of the issues being investigated.

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Can I provide additional information after I submit a report?

Yes. The easiest way is to call the toll free Tip Line number. If you prefer to provide additional information through the web reporting tool, please notate in the Description of Incidents section that the information being provided is in reference to a former report.

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How is the reward calculated?

The calculation is 10% of the total amount of recovered funds (money or product). The maximum amount of a reward is $1,000.00.

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Who is eligible for the reward?

Anyone who files a report via the toll free number or web-based Tip Line and whose report results in the recovery of funds (money or product).

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How can I claim the reward?

The Tip Line staff will be monitoring cases and will automatically process the reward when a case is closed and funds are recovered. Please keep in mind that if you choose not to identify yourself when filing the report, we will have no way of providing you a reward.

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